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COVID-19

Mana Kai Maui Covid Protocols

State of Hawaii Travel Advisory as of October 7, 2020:

  • All travelers entering the State of Hawaii will be subject to the mandatory 14-day quarantine.
  • Beginning October 15, 2020, all trans-Pacific travelers arriving in Hawaii from out-of-state will have the option to get a valid COVID-19 test at least 72 hours prior to their arrival, and show proof of a negative test result, to avoid the 14-day quarantine. Evidence of a negative test result must be provided upon arrival in Hawaii. Without this, passengers arriving from out-of-state will be subject to the 14-day quarantine in your room.
  • Beginning September 30, 2020, all inter-island visitors are subject to the mandatory 14 day-quarantine, until the Island Mayors or Governor rescinds this mandate.
  • For further details visit State of Hawaii Department of Transportation, or Gohawaii.com – Alerts.

Your Peace of Mind and Comfort is Our Top Priority

Ensuring a safe, clean and inviting environment is at the core of our commitment to providing the highest level of hospitality.

In response to COVID-19, we have initiated and are maintaining industry-leading and scientifically driven elevated cleaning standards to safeguard the well-being of our guests and colleagues. Our strengthened safety and sanitizing measures incorporate the latest guidance from the world’s leading health authorities, including the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and apply to all guest rooms, public and staff-only areas.

The comprehensive strategies we are employing are rooted in industry experience, based on the latest scientific guidance, and utilize hospital-grade cleaners and best practices designed to prevent the spread of viruses. These strategies will be updated regularly to reflect the most current science and technology available.

Our “Peace of mind and comfort” Safety & Cleanliness protocols include, but are not limited to, the following to keep you safe and comfortable:

  • Keeping our Distance. Social distancing measures have been implemented in all public, and staff-only areas of the hotel.
  • Sanitizer Stations Throughout. Touch-less hand sanitizer stations are placed throughout all public, event and staff-only areas of the hotel.
  • Enhanced and More Frequent Cleaning. EPA-rated hospital-grade disinfectants are standard protocol and used in guest rooms and to clean public, and staff-only areas of the hotel.
  • Personal Protection Equipment Required.  All hotel associates are required to wear face masks and gloves.
  • Extra Disinfection Procedures. UV sanitizing lights for high touch areas, sanitization fogging of the room upon check out.
  • Your Room is Your Room. No hotel personnel can enter a guest’s room during their stay without guest permission. We respectfully request all occupants not be present when we are servicing the room, whether it is housekeeping or maintenance.
  • Training and Education. All hotel associates undergo regular training on the latest safety and cleanliness guidelines.

 We look forward to welcoming you soon. Thank you for your continued trust and loyalty.

Protocols

Keeping you safe begins with keeping our valued hotel associates safe. Our dedicated COVID-19 task force has developed a multi-pronged approach to health and well-being, which stresses cleanliness and hygiene standards and regular education and training.

Our associates are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed below.

Safety Protocols

  • Proper hand washing and other safety protocol trainings are conducted regularly. Guests are also encouraged to adhere to regular 20-second hand washing/sanitizing guidelines.
  • Front desks are equipped with plexiglass sneeze guards, and all staff members will be required to wear personal protection equipment (PPE), including masks and gloves.
  • Social distance markers are placed in all public areas (where applicable) to encourage social distancing awareness.
  • COVID-19 policies and protocols are provided to each guest upon check-in, as well as in pre-arrival communications.
  • Elevator capacity is limited, as appropriate, to maintain social distances in controlled spaces.
  • Should a guest or staff member be diagnosed with COVID-19 after leaving the hotel, all guests and staff that were present at the same time will be notified. If a guest or staff member is diagnosed while staying with us, proper isolation protocols will be followed pursuant to CDC and WHO guidelines, and guests and staff will be notified. 

Cleaning Protocols

  • Guest Rooms
    • EPA-rated hospital-grade disinfectants are used to clean each guest room, with special attention paid to all high-touch surfaces (e.g. door handles, light switches, etc.).
    • Your Room is Your Room. No hotel personnel can enter your room during your stay without your permission. For stays of 6 or more nights, Full Cleaning Service is provided on day 3. Additional days of cleaning service are available at your request for an additional fee and by appointment only. We request that the occupants not be present in the room when housekeeping or maintenance service is required.
  • Public Areas
    • We utilize EPA-rated hospital-grade disinfectants throughout all public areas, including:
      • Elevator cabs (Only 2 people per cab unless traveling together)
      • Public restrooms (Only 2 people at a time)
      • Pool area (Masks not required, social distancing mandatory)
      • Laundry room (Only 1 person at a time)
      • Fitness center (Closed until further notice)
      • Business Center (Closed until further notice)
      • Gas BBQ Grills (Make reservations at front desk, maximum of two grills to be used at one time)
      • Restaurant (Mask required entering and can be removed for eating or drinking)
    • All high-touch public area surfaces such as handrails and door handles are wiped down with EPA-rated hospital-grade disinfectants.
    • All guest touch points are sanitized after each transaction, including credit cards devices (where applicable), pens, and registration countertops.
    • Touch-less hand sanitizer stations are located in key areas throughout the hotel including hotel entrance, front desk, and elevator landings.

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